Frequently Asked Questions

Medications management is complicated. Our team is here to guide you every step of the way. Check out the answers to some frequently asked questions below. If there’s something on your mind that isn’t mentioned here, please get in touch directly.

How do I contact the pharmacy?

Our team is available by phone, text and email, Monday-Friday 9am-4pm Central Time.

All calls after hours are returned the following business day. 

 

Contact Us through three ways:

1) Text message us at (877) 521-6337

2) Call us at (877)521-6337 and leave a voicemail... We will return your call within 1 business day

3) Email us at info@goodshepherd.com

How do I sign up?

Step 1: Provide us with a list of the medications you are taking. This can be done by text, over the phone, or by email from 9AM- 4PM, Monday- Friday. ​

​Step 2: Once we match you with an assistance program, we schedule an onboarding call to confirm your information, go over the projected medication costs and schedule payment. 

How quickly will I get my prescriptions?

How do I pay my membership?

We strive to keep all your prescriptions on the same schedule all the time. On enrollment, we may be waiting to receive several prescriptions from several different doctors.


It generally takes 7-10 days from the time you sign up to receive your first shipment.  

You will need to place a debit or credit card on file and your membership will automatically be deducted on the same day every month. 

How much does it cost?

One of the ways that we differ from a normal pharmacy is that our members pay a monthly membership fee and in turn get their medications at actual cost or lower. 

 

Memberships start at $5 per month and shipping is $10 per package. 

 

Some special order medications may have an additional cost.

 

This is why we review your medication list and generate a price quote before we sign you up.

 

How do I refill my prescriptions?

Our goal is to keep all of your medications on the same schedule. We start processing refills 7-10 days before they are due and hope to have them in your hand 5 days before the previous supply runs out. However, you can call, text, or email us to request refills at any time.

Will you call my doctor for refills?

Our goal is to keep all of your medicine on the same schedule. We automatically request refills on your regularly scheduled meds before you need them. However, not all offices will accept refill requests from pharmacies. 

What if I have prescription insurance?

You can have prescription insurance- in fact many of our members do- we're just not going to use it. By removing all of the markup and selling your prescriptions at cost, we are often able to beat the prices you pay with your insurance. 

When will I get my refills?

We strive to get your refills to you 5 days or more before your previous supply runs out.

Where is my package?

We email your tracking number with each shipment.

How do I cancel?

We walk with families and individuals through spiritual, physical, and financial hardship. We are striving for a trusted, personal, life-long relationship with each of our members. There is no obligation and you can cancel your membership at any time. However, canceling without notice or explanation will lock you out of the program permanently.

What if I cannot pay the membership?

COMMUNICATION IS KEY! We desire to walk with families and individuals through spiritual, physical, and financial hardship. We are striving for a trusted, personal, life-long relationship with each of our members. If you happen to go through a period of financial struggle, please inform us… we will try our best to work with you. We are a ministry and desire to extend the love of Christ to our customers.